ORDERS; RETURNS; PAYMENT & DELIVERY

A. Orders, Confirmations and Communications.

An order placed through the AWE website or through an AWE performance specialist or other means is binding on the Customer. AWE reserves the right to decline any order. The Customer is aware that the Site system will submit online queries to AWE order management system and that information provided to the Customer in reply is valid only at the actual time the query is submitted. Consequently, the information may change in the meantime between the query and the delivery of the product. Furthermore, the Customer’s user account may have been subject to restrictions with respect to credit limits and/or quantity of purchases. Any order in excess of such limits will automatically be rejected by AWE.

From time to time AWE may provide information to Customer pertaining to Customer’s orders and/or vehicle by way of email or other medium, and Customer may opt out of these communications at any time.

B. Delivery.

AWE aims to provide expeditious delivery to the Customer after an order has been placed. However, AWE reserves the right to adjust the delivery time for the entire or parts of any order. If a Customer wishes not to complete a purchase because of such an adjusted delivery time, then the Customer is entitled to cancel the order with respect to the delayed part. Cancellations must be notified without undue delay and should products already be in transit Customer is responsible for returning product, including all shipping, to AWE prior to receiving refund.  The right to cancel is the only and exclusive remedy available to the Customer because of delays. All merchandise is in good condition when it leaves our shipping department. In the case of damage or loss, immediately notify the package carrier (UPS, FedEx, etc.) Once the package has left our facility, all responsibility for proper delivery is upon the carrier. Do not return any items to AWE without prior notification.

C. Returns.

Customer is entitled to return non-customized, non-special order products per the terms of the AWE Warranties and Returns policies on this page.   

D. Payment Options.

AWE accepts payment from qualified Customer through the Site by the following credit cards and methods: Paypal, Visa, MasterCard and American Express.  AWE may also accept open account invoicing to qualified Customers upon credit approval.

E. Force Majeure.

The conditions of a delivery are contingent upon any causes beyond AWE’s control including but not limited to AWE’s inability to acquire the necessary materials, acts of God, war, civil commotion, riots, embargoes, domestic or foreign governmental regulations or orders, forces of elements, strikes, labor disputes, machinery breakdowns or shortages of or inability to obtain shipping space or transportation.

F. Disclaimers.

AWE’S OBLIGATIONS HEREUNDER ARE SUBJECT TO CANCELLATION AND/OR RESCISSION BY AWE AT OUR OPTION. RISK OF LOSS, INJURY OR DESTRUCTION OF THE PRODUCTS SHALL PASS TO CUSTOMER UPON DELIVERY TO CARRIER.

G. Taxes.

Sales taxes, use taxes, or similar taxes will be added where imposed. All sales are made in accordance with our standard written policies.  Prices and product status are subject to change without notice.

H. Distributors.

AWE also offers products through its authorized dealers and distributors.   Products purchased through dealers or distributors are the property of these dealers and distributors and therefore any issues arising from these products, including but not limited to customer support, returns or warranty claims, should be handled directly with dealer or distributor. A list of these authorized distributors can be found on our Site.